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Lance Powersports Review - Amazing Customer Service! - GSR 150
Lance Powersports Review

Lance Powersports Review


Amazing Customer Service! - GSR 150

I had a Lance GSR 150 scooter that ended up being a lemon. Overall it was a great scooter but it had an intermitant problem that no matter how many times I took it into the shop could not be identified and therefore could not be fixed. Lance took the initiative to take the scooter up to their main headquarters and have their mechanics fix it. The only problem was that the intermitant problem didn't present itself for them. Ahhhhh, frustrating, huh? So I get the scooter back and once again it dies on me. I contact Lance and they're fed up too and tell me that they're going to give me a brand new scooter! Now that's customer service! They did everyting they could to try and fix the problem, and when that didn't work, they didn't give up on me and went all the way to make me happy. Their lines of communication were always open (returned all emails and calls) and they were persistant to make me happy.

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UBY1317 says: (8 years ago)
You are lucky, my friend. I've bought a Lance Charmin and resulted being a lemon. Took it to 2TRAX dealership in Winter Park, FL several times and the problem did not get completely fixed. 2TRAX went out of business and referred me to Lance HQs where I spoke with customer service..(I was mobilized on active duty). The woman asked me to call in March, by then the telephones were disconnected. I am still stucked with a non-operational scooter. 2TRAX told HQs that the warranty did not apply because I had kept the scooter outside (A BIG LIE). ANY ONE FROM LANCE WOULD HELP? THANKS.

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